Privacy Policy — Hotel Uvita Forest

Last updated: July 30, 2026

Corporación E y E del Sur S.A. (“Hotel Uvita Forest”, “we”, “us”), corporate ID 3-101-843367, operates this messaging service and website. This policy explains how we collect, use, and protect your information when you contact us via WhatsApp, Messenger, Instagram, or our website.

1. Information We Collect

When you message us via WhatsApp, Facebook Messenger, or Instagram, we may collect:

  • Your phone number or messaging platform identifier
  • Your name (if publicly available on your profile)
  • The content of your messages
  • Dates and times of our conversations

If you make a reservation or request information, we may also ask for: full name, email address, stay dates, and accommodation preferences.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and reservation requests
  • Provide customer service before, during, and after your stay
  • Coordinate commercial partnerships with travel agencies and tour operators
  • Send confirmations, reminders, and follow-ups related to your reservation or request
  • Improve our services and quality of care

We do not sell or rent your personal information to third parties for marketing purposes.

3. Third-Party Services

To operate our messaging and automation channels, we use:

  • Meta (WhatsApp Business Platform, Messenger, Instagram) to send and receive messages
  • n8n (automation, self-hosted) to process and route conversations
  • Anthropic (Claude) as the AI engine for our automated conversational assistant
  • Google Workspace (Sheets, Calendar) for internal reservation and contact management

Each of these services processes data only to the extent necessary to provide the requested service.Cada uno de estos servicios procesa datos únicamente en la medida necesaria para prestarle el servicio solicitado.

4. Data Retention

We retain your information for as long as there is an active or potential business relationship (inquiries, reservations, partnerships), plus any additional time required by legal or accounting obligations in Costa Rica.

5. Your Rights

You may request at any time:

  • Access to the information we hold about you
  • Correction of inaccurate data
  • Deletion of your data, where there is no legal obligation to retain it

To exercise these rights, contact us at info@hoteluvitaforest.com.

6. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration.

7. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this document reflects the most recent version.

8. Contact

Hotel Uvita Forest Corporación E y E del Sur S.A. — Corporate ID 3-101-843367 Bahía Ballena, Uvita, Costa Rica Email: info@hoteluvitaforest.com WhatsApp: +506 4000 0510